How can we help?

As soon as your order ships, we email you a tracking link. You can also sign in to your account with the email you ordered with to see every order and its tracking.

Email support@houseofabrazo.com as soon as possible with your order number. If your order hasn't shipped yet, we'll change or cancel it for a full refund. Once it has shipped, you can return it within 14 days of delivery.

Check your spam or promotions folder first. If it isn't there, email us with your name and the email you used at checkout and we'll resend it.

We're sorry. Use our Start a Return form and choose Damaged, faulty or wrong item within 14 days of delivery. We'll ask for photos and send a free replacement or a full refund.

Yes. Shipping is free on every order, with no minimum.

Orders leave us within 1–2 business days. Blankets from our studio arrive in 3–5 business days by DHL Express. Everything else ships from our US warehouse and arrives in 5–7 business days. Each product page shows which applies.

We ship to every US state, including Alaska and Hawaii, and to Puerto Rico. Orders there may take 1–3 extra business days. We don't ship outside the US yet.

No. Our couriers need a street address, so we can't deliver to PO boxes or APO/FPO military addresses.

No. Any duties are covered by us, so there's nothing extra to pay on delivery.

Yes. Pieces from our studio and our US warehouse ship separately, so you may receive more than one package, each with its own tracking.

You can return items within 14 days of delivery if they're unused, unwashed and in their original packaging. Start through our Start a Return form. Read the full Shipping & Returns policy.

For items you've changed your mind about, a $15 return fee per item is deducted from your refund. It covers the pickup and restocking. Returns of damaged, faulty or wrong items are completely free.

You don't need to visit a post office. Once your return is approved, pack the item and keep it ready, and we'll arrange the pickup.

Once your return reaches us and passes inspection, we refund your original payment method. It usually appears within 7–10 business days, depending on your bank.

We don't do direct exchanges for items you've changed your mind about. Return the original and place a new order, so your new piece ships straight away. Damaged, faulty or wrong items are replaced free of charge.

Items that have been used or washed, or that carry pet hair, smoke or perfume. Sale items and gift cards are final sale unless they arrive damaged or faulty.

Every product page has care instructions under Details & Care. If you're unsure, email us before washing and we'll help.

Many of our pieces are made by hand, so small variations in colour, pattern and size are part of their character. Screens also show colours a little differently.

Our Size Guide shows every size to scale on a bed, sofa or floor plan, so you can see the fit before you buy.

Email us with the piece and colour you're after and we'll let you know when it's expected back.

Explore Abrazo Corners: complete room setups built around everyday moments, from a guest-ready sofa to a reading nook.

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Payments are processed securely and we never see your full card number.

Enter your code in the Discount code box at checkout and select Apply. One code can be used per order.

Yes. Join our emails at the bottom of any page and we'll send you 10% off your first order, plus first looks at new arrivals and occasional offers.

This is usually a temporary card authorisation that disappears within a few business days. If it doesn't, email us with your order number and we'll sort it out.

Abrazo means "embrace". We make blankets, rugs and home pieces that make a place feel held. Read our story.

Yes. Email support@houseofabrazo.com with what you need and we'll put together a quote.

Use the Unsubscribe link at the bottom of any of our emails. You'll still receive order and shipping updates.