Privacy policy

Last updated: November 7, 2026

This Privacy Policy explains how Abrazo Living LLC ("Abrazo", "we", "us" or "our") collects, uses, shares and protects personal information when you visit houseofabrazo.com, buy from us, sign up for our emails or otherwise contact us (together, the "Services"). Our Services are intended for customers in the United States. By using the Services, you agree to the practices described here.

This policy does not cover third-party websites or services we link to, or the payment processors that handle your card details at checkout. Those are governed by their own privacy policies.

1. Information we collect

Information you give us

Contact details: name, email address, phone number, shipping and billing address.
Order details: the products you buy, order history, returns and exchanges, and any notes you add to an order.
Account details: login email and password, saved addresses and wishlist items, if you create an account.
Communications: messages you send us by email, our contact form or social media, including photos you send with a return or damage claim.
Marketing preferences: whether you have signed up for our emails, and any preferences you share with us.

Payment card details are entered directly into our payment processors' secure checkout. We do not see or store your full card number.

Information collected automatically

Device and usage data: IP address, approximate location (city or region), browser and device type, pages and products viewed, links clicked, time spent on pages, the page that referred you, and items added to your cart.
Email engagement: whether you open our emails and which links you click.
Cookies, pixels and similar technologies: small files and code that help the site work (for example, keeping items in your cart), remember your preferences, measure performance and show you relevant ads. See section 7.

Information from other sources

Service providers such as our e-commerce platform, payment processors, carriers and fulfilment partners (for example, delivery status or fraud checks).
Advertising and social media platforms (for example, Meta, Google and Pinterest), when you interact with our ads or pages there.

2. How we use your information

To process and deliver your orders, send order and shipping updates, and handle returns, exchanges and refunds.
To create and manage your account and wishlist.
To answer your questions and provide customer service.
To send marketing emails about new products, offers and stories, if you have signed up. You can unsubscribe at any time.
To show you relevant ads on other websites and social media, and to measure how well our ads work.
To understand how people use our site and improve our products, content and shopping experience.
To detect and prevent fraud, abuse and security incidents.
To comply with our legal obligations and enforce our terms.

3. How we share your information

We do not sell your personal information for money. We share it only as described below:

Service providers who work on our behalf, including our e-commerce platform (Shopify), payment processors, email marketing provider (Klaviyo), customer service tools, analytics providers, and shipping carriers such as DHL.
Fulfilment partners who store, pack and ship your order, including warehouses in the United States and partners outside the United States.
Advertising partners such as Meta, Google and Pinterest, who use information collected through cookies and pixels to show you ads and measure their results. Under some state laws, this may count as "sharing" for targeted advertising or a "sale". You can opt out as described in section 9.
Legal and safety: when required by law, to respond to legal process, or to protect the rights, property or safety of Abrazo, our customers or others.
Business transfers: if we are involved in a merger, acquisition, financing or sale of assets, your information may be transferred as part of that transaction.
With your consent or at your direction.

4. How long we keep your information

We keep personal information for as long as we need it for the purposes above: for example, for as long as you have an account, for as long as you are subscribed to our emails, and for as long as needed for tax, accounting and legal requirements (generally up to seven years for order records). When we no longer need it, we delete it or make it anonymous.

5. Where your information is processed

We are based in the United States, and our service providers may process your information in the United States and in other countries, including where our fulfilment and operations partners are located. When information is transferred, we take reasonable steps to make sure it is protected as described in this policy.

6. How we protect your information

We use reasonable technical and organisational safeguards to protect your information, including encrypted (HTTPS) connections, access controls, and trusted platform providers with strong security standards. Payment details are handled by PCI-compliant payment processors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by law.

7. Cookies, pixels and tracking

We and our partners use cookies, pixels and similar technologies to:

make the site work (for example, your cart and checkout);
remember your preferences;
understand how visitors use the site; and
show you relevant ads and measure their results.

You can control cookies through your browser settings, and you can delete them at any time. Blocking some cookies may stop parts of the site, such as the cart, from working. To limit interest-based ads, you can also use the Digital Advertising Alliance opt-out at optout.aboutads.info and the ad settings on Meta, Google and Pinterest.

8. Email marketing and sign-up offers

If you join our email list, we may offer you a discount or other benefit in return, such as a welcome code on your first order. This is a "financial incentive" under some state laws. The value of your email address to us is roughly equal to the value of the offer we give you. Joining is voluntary, and you can unsubscribe at any time using the link in any email or by contacting us. Unsubscribing does not stop transactional emails such as order confirmations and shipping updates.

9. Your privacy rights

Depending on the state you live in (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with consumer privacy laws), you may have the right to:

Know and access the personal information we hold about you, including the categories of information, its sources, the purposes we use it for, and who we share it with;
Correct inaccurate information;
Delete your personal information, subject to legal exceptions;
Get a copy of your information in a portable format;
Opt out of targeted advertising, the "sale" or "sharing" of your personal information, and profiling;
Appeal our decision if we decline your request; and
Not be discriminated against for exercising these rights.

We do not knowingly collect sensitive personal information (such as health, biometric or precise location data), and we do not use personal information to make decisions that have legal or similarly significant effects on you.

How to make a request: email support@houseofabrazo.com with the subject line "Privacy request" and tell us which right you want to use. We will verify your request by matching information you give us with information we hold (for example, your email address and a recent order number). You may use an authorised agent to make a request on your behalf, and we may ask for proof that they are authorised. We will respond within the time required by law, usually 45 days. If we deny your request, you can appeal by replying to our decision, and we will respond to your appeal within the time required by law.

Opting out of targeted ads: email us as above, adjust your cookie settings, or turn on the Global Privacy Control (GPC) signal in your browser. We treat a GPC signal as a request to opt out of the sale or sharing of personal information for that browser. Our site does not respond to "Do Not Track" browser signals, because there is no common standard for them.

California residents: in the past 12 months we have collected identifiers (such as name, email and IP address), customer records (such as address and phone number), commercial information (such as purchase history), internet activity (such as browsing and ad interactions) and inferences (such as product preferences), from the sources and for the purposes described in sections 1 and 2. We have disclosed these categories for business purposes to the service providers listed in section 3, and we have shared identifiers, internet activity and commercial information with advertising partners for targeted advertising. You may also ask us, once a year, for information about any personal information we shared with third parties for their own direct marketing (California's "Shine the Light" law).

10. Children's privacy

Our Services are for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.

11. Links to other websites

Our site may link to other websites and social media, such as Instagram. We are not responsible for their privacy practices, so please read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. If we make material changes, we will let you know by posting a notice on our site or by email before the changes take effect.