Shipping & Returns

Shipping

Free shipping on every order. We ship to every US state, including Alaska and Hawaii, and to Puerto Rico. Our couriers need a street address, so we can't deliver to PO boxes or APO/FPO military addresses.

Every order is packed and on its way within 1–2 business days. Delivery times depend on where your piece ships from, and each product page tells you which:

Blankets from our studio: 3–5 business days by express courier (DHL).
Everything else, from our US warehouse: 5–7 business days.

Orders to Alaska, Hawaii and Puerto Rico may take 1–3 business days longer. If your order includes pieces from both locations, they may arrive in separate packages. Business days are Monday to Friday, excluding US holidays. Delivery estimates start once your order has shipped and are not guaranteed; weather and carrier delays can occasionally add a day or two.

Duties and taxes: any import duties on your order are covered by us, so there is nothing extra to pay on delivery.

Tracking: as soon as your order ships, we'll email you a tracking link. You can also track it from your account.

Lost or late packages: if your tracking hasn't moved for 5 business days, or it shows delivered but you can't find your package, email us at support@houseofabrazo.com and we'll sort it out with the carrier.

Returns

All return requests must be made within 14 days of delivery using our Start a Return form. You don't need an account, just your order number. Requests made after 14 days can't be accepted.

1. Return an item you don't love

The item must be unused, unwashed and in its original packaging, with all tags attached.
Submit the form and choose Return an item. We'll review your request within 1–2 business days and email you the next steps.
Once approved, pack the item securely and keep it ready. We arrange the pickup; you don't need to visit a post office.
When the item reaches us and passes inspection, we refund your original payment method, minus a $15 return fee per item. This covers the pickup and restocking.
We don't offer exchanges on these returns. If you'd like a different colour or size, return the original and place a new order, so your new piece ships straight away.

We can't accept items that have been used, washed, damaged after delivery, or that carry pet hair, smoke or perfume. If an item comes back in that condition, we'll send it back to you at your cost.

2. Damaged, faulty or wrong item

Submit the form and choose Damaged, faulty or wrong item.
We'll email you to collect photos and a short video of the item and its packaging.
We review them within 1–2 business days, then send you a free replacement or arrange a free pickup and full refund, whichever you prefer.
Nothing is deducted. In some cases we won't even need the item back.

Refunds

Once we've received and inspected your return, we'll email you to let you know whether your refund has been approved. Approved refunds go back to your original payment method, minus the $15 return fee per item for items you didn't love, or in full for damaged, faulty or wrong items. Refunds usually take 7–10 business days to appear, depending on your bank or card issuer.

Sale items and gift cards are final sale and can't be returned, unless they arrive damaged or faulty.