Terms of service

Last updated: November 8, 2026

1. Who we are

houseofabrazo.com (the "Site") is operated by Abrazo Living LLC, a Wyoming limited liability company ("Abrazo", "we", "us"), 30 N Gould St Ste R, Sheridan, WY 82801, United States. You can reach us at support@houseofabrazo.com.

2. Accepting these terms

By using the Site or placing an order, you agree to these Terms of Service. If you don't agree, please don't use the Site. You must be at least 18, or the age of majority where you live, to place an order.

3. Other policies that apply

These terms work together with our Privacy Policy, Refund Policy and Shipping & Returns page. If they conflict, the specific policy applies to its topic.

4. Your account

You can create an account using your email address and a one-time code. You're responsible for keeping access to your email secure and for activity on your account. Tell us straight away if you think someone else has used it.

5. Placing an order

Your order is an offer to buy. We accept it when we email you to confirm it has shipped. We may decline or cancel an order, for example if a product is out of stock, a price or description is wrong, or we suspect fraud. If we cancel after you've paid, we'll refund you in full.

6. Prices and shipping

Prices are in US dollars. Applicable sales tax is calculated at checkout. Shipping within the United States is free, and any import duties are covered by us. If a product is listed at an incorrect price because of an error, we'll let you know and you can choose to continue at the correct price or cancel for a full refund.

7. Payment

Payment is taken in full when you place your order, through the payment methods shown at checkout. Payments are processed by secure third-party providers; we don't store your full card details.

8. Products

We work hard to show our products accurately. Many pieces are made by hand, so small variations in colour, pattern, texture and size are natural and are not defects. Colours may also look different depending on your screen. Measurements are approximate.

9. Delivery

Delivery times shown on the Site are estimates, not guarantees. Risk of loss passes to you on delivery to the address you gave us. If a package is lost or damaged in transit, contact us and we'll work with the carrier to resolve it.

10. Returns and refunds

You can return eligible items within 14 days of delivery, as set out in our Refund Policy. Damaged, faulty or wrong items are replaced or refunded free of charge.

11. Promotions and discount codes

Discount codes are limited to one per order unless stated otherwise, have no cash value, can't be applied to past orders, and may expire. We may withdraw a promotion at any time.

12. Using the Site

You agree not to misuse the Site, including by attempting to gain unauthorised access, interfering with its operation, scraping content, or using it for anything unlawful. All content on the Site, including text, photography, graphics and logos, belongs to Abrazo or its licensors and may not be copied or used without our written permission.

13. Reviews and content you share

If you submit reviews, photos or other content, you confirm it's your own and grant us a free, non-exclusive licence to use, reproduce and display it in connection with Abrazo. We may remove content that is unlawful, offensive or unrelated.

14. Warranty

Products are covered by any warranties implied by law. If a product is faulty, contact us within 14 days of delivery under our Refund Policy. Normal wear and tear and damage from misuse or not following care instructions are not covered.

15. Limitation of liability

To the extent permitted by law, the Site and products are provided "as is", and Abrazo isn't liable for indirect, incidental or consequential losses. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that can't be limited by law.

16. Ending your use

We may suspend or close an account, or refuse service, if these terms are breached or we suspect fraud.

17. Governing law

These terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Any dispute will be heard in the state or federal courts located in Wyoming, unless the law where you live gives you the right to bring a claim locally.

18. Complaints

If something has gone wrong, email support@houseofabrazo.com with your order number. We'll reply within one business day and do our best to put it right.

19. Changes to these terms

We may update these terms from time to time. The version on the Site when you place an order applies to that order. Continuing to use the Site after changes means you accept them.